At some point, in life, it’s on you. The fact is that no matter how many professionals you hire, no matter how many opinions you ask and no matter how much others try to influence the outcome…it’s on you.
Here are a several examples only this week:
Today we have a mortgage loan going to closing for a client. It’s a day late due to some mix ups in scheduling and on top of that our disclosure/ops team did not send out a required notification when the borrower locked the interest rate. Our ops team now wants to disclose that document today and make the client wait over the weekend to close. “For safety’s sake” is the reason from compliance. Long story short, the borrower does not care about our compliance issues, scheduling issues disclosure issues, etc. They have to close. And if they don’t, it’s on me. (FYI loan did close).
Another client got their refinance documents and FREAKED OUT over all the numbers and concerns those numbers have caused. Instead of looking for an explanation of the “real world” numbers v. the compliance numbers that we have to disclose upfront, they went radio silent. Never heard from them again. Bummer for me to be sure, but by not engaging in the process to discuss and understand the numbers they effectively turned their noses up to roughly $300 in savings every month. They are not showing up to their own rescue. It’s easier to “just move on”.
Finally, we work very hard at lead generation, as all businesses should. However, sometimes that slips through the cracks in the busyness that happens in our industry. But a funny thing happened, I spent about a week pounding the phones and taking meetings and boom…3 new referrals just today.
All proving the point…you have to show up to your own rescue!
